Cookie Policy

Who is responsible for this cookie policy?

We, Direct Phone, are responsible for this cookie policy. Our office is located at rue Victor Rauterstraat 33, 1070 Brussels.

What are cookies?

Cookies are small data or text files that websites place on your local computer, tablet, smartphone or other mobile device. Such cookies can have different purposes: you have functional (temporary) cookies, preference cookies (e.g. for language settings) in order to provide you with a more optimal user experience. Furthermore you also have tracking cookies, these cookies follow and keep your behavior on the website.
Belgian law contains certain provisions regarding cookies and their use on websites. The Belgian implementation is derived from the European e-Privacy Directive, but the use of cookies and the cookie legislation are regulated differently in each European country.
More information on data retention can also be found in the privacy conditions of our website

Type of cookies we use

Functional cookies
These cookies are required for the website to function properly. You do not have to give permission for this.

Preference cookies
Preference cookies allow the site to remember information that affects the behavior and design of the website, such as your preferred language or the region where you live.

How do I see which cookies have been placed on my device and how do I delete/manage them?

We want to give you as much control as possible over the use of cookies through our site. That's why you can manage the use of cookies, both through our website and through your browser.

Via the website
When you first visit our site, you will be given the opportunity to accept or reject specific types of cookies. In addition, you can change the cookie usage per type of cookie at any time.
The functional cookies cannot be modified. After all, these cookies are necessary for the website to function. Any data that we may collect via these cookies is always anonymous. That way, identification will never be possible.

Via the browser
Most popular browsers such as Chrome, Firefox, Internet Explorer, Edge and Safari allow you to control which cookies you want to allow on your computer or device. You can also choose to delete all cookies already on your computer in any browser. Please note that you will need to adjust these settings separately for each browser on each device you use. If you choose not to allow any type of cookies in your browser, including functional cookies, this may have a negative impact on the operation of our websites.

Cookies in use

The following cookies are used on this website:

Essential cookies

  • Cookie consent cookie
    Name: cc
    Purpose: This cookie keeps track of your personal specific cookie preferences.
    Expiration: 13 months

  • First visit cookie  
    Name: firstVisit 
    Purpose: This cookie keeps a true or false value to determine whether you are visiting this website for the first time. This is for the purpose of showing the Cookie Consent popup only to you on your first visit. 
    Expiration: 7 days 

Analytical cookies

  • Application Insights 
    Application insights keeps statistics, from the server, related to the operation of the application. (load times, health and usage). 2 cookies are tracked by Application insights namely:

    • ai_session 
      Keeps track of the id of the session.
      Expiration: 30 minutes

    • ai_user 
      Keeps the user id and the date when the application was started.
      Expiration: 12 months